Air India has come under public scrutiny after a viral social media video showed an elderly passenger seeking assistance following repeated flight delays on his New Delhi–Dubai journey. The clip, shared by a fellow traveller, raised concerns over passenger support and the airline’s on-ground response during disruptions.
Flight Disruption:
The elderly passenger’s travel plans were affected after multiple delays on a Delhi–Dubai flight.
Request for Assistance:
He approached ground staff for guidance on rebooking, refund procedures and exit formalities.
Staff Response:
Airline personnel informed him that assistance would be provided during the exit process and advised him to purchase a ticket for another flight departing at 4 AM on February 20.
Viral Social Media Post:
A co-passenger shared the video on X, alleging initial lack of support and calling for systemic improvements.
Missed Rebooking Opportunity:
According to the post, economy seats on an early morning Emirates flight were sold out by the time options were explained.
Online Reaction:
The incident triggered discussions on passenger care, empathy and disruption management by airlines.