New Delhi – Air India has significantly enhanced its training programs and operational standards in recent months, reflecting its ongoing transformation under the Tata Group, CEO Campbell Wilson said in a recent statement. Speaking at an aviation safety forum in Delhi, Wilson emphasized the airline’s commitment to building a “world-class carrier” with a renewed focus on safety, reliability, and international standards.
“Our investment in training, technology, and culture is already delivering tangible improvements,” Wilson said. “The objective is not only to meet but to exceed regulatory requirements and customer expectations.”
Focus on Pilot and Crew Training
Air India has revamped its pilot and cabin crew training modules, introducing advanced simulation systems, updated standard operating procedures (SOPs), and global best practices across the board. Wilson noted that all flight crew are undergoing enhanced recurrent training, with greater emphasis on crew resource management and scenario-based assessments.
The airline has also partnered with international aviation training providers to bring in external benchmarking and improve instructional quality.
Strengthened Operational Oversight
In light of recent scrutiny from the Directorate General of Civil Aviation (DGCA) and growing international operations, Wilson said Air India has introduced new layers of internal audits, safety checks, and oversight mechanisms.
“We’ve created a dedicated Safety Action Group to ensure learnings from every incident, however minor, are institutionalized,” Wilson said. He added that the airline’s Safety Management System (SMS) is being aligned with ICAO and EASA standards.
Part of a Larger Transformation
These upgrades are part of the airline’s broader five-year transformation plan, Vihaan.AI, which includes fleet modernization, digitization of operations, and a redefined service culture. Since its acquisition by Tata Sons in early 2022, Air India has placed orders for over 470 new aircraft, including Airbus A350s and Boeing 787 Dreamliners, with the first deliveries expected by the end of this year.
Industry observers view Air India’s renewed focus on training and standards as crucial, especially as it looks to expand global routes and reclaim its position as a leading international carrier