Air India has introduced a new feature that allows passengers to lock in their fares for up to two days by paying a nominal fee. This innovative feature aims to provide flexibility and convenience to travelers who may need a little extra time to finalize their plans.
With this new fare lock option, passengers can reserve a seat at the current fare without the risk of price fluctuations for 48 hours. This feature is particularly beneficial for those who require additional time to confirm travel dates, coordinate with others, or secure travel documentation without the pressure of immediate booking.
To use this feature, passengers can select the fare lock option during the booking process on Air India’s website. They will then be required to pay a small fee, which will hold the fare and seat for the specified period. If the booking is confirmed within the 48-hour window, the fare lock fee will be applied towards the final ticket price. However, if the booking is not completed within this period, the fare lock will expire, and the fee will not be refunded.
This initiative is part of Air India’s ongoing efforts to enhance customer experience by offering more flexible and user-friendly booking options. By allowing passengers to lock in fares, the airline aims to reduce the stress and uncertainty often associated with booking travel.
An Air India spokesperson commented on the new feature, stating, “We understand that planning a trip can sometimes be a complex process, and decisions often require time. Our fare lock feature is designed to provide our customers with the assurance that they can secure a good fare while taking the time they need to confirm their travel plans.”
This move aligns with industry trends where airlines are increasingly adopting customer-centric features to stay competitive and meet the evolving needs of travelers. The fare lock option is expected to be well-received, especially among business travelers and families who require coordination before making final travel arrangements.
Overall, Air India’s new fare lock feature is set to provide greater peace of mind and flexibility for passengers, reinforcing the airline’s commitment to enhancing its service offerings and customer satisfaction.