Air India has addressed recent allegations circulating on media platforms regarding an elderly lady who reportedly suffered grievous injuries at Delhi airport, with claims of negligence on the airline’s part. While expressing sympathy for the passenger and wishing her a swift recovery, the airline provided details based on an internal investigation.
The incident occurred when the passenger, traveling with family, arrived later than the recommended two hours before the flight’s departure. Family members approached the PRM (Persons with Reduced Mobility) desk less than 90 minutes before the scheduled departure time to request a wheelchair. However, due to the high demand for wheelchairs at the time, the airline was unable to provide one within the 15 minutes the family spent waiting.
The airline clarified that the claim of the passenger waiting for an hour for a wheelchair was inaccurate. The passenger, on her own, chose to walk with assistance from her family members. Unfortunately, she suffered a fall while walking in the airport.
Air India officials, along with the airport’s medical team, quickly responded to the situation. First aid was administered on-site, and although the airport doctor offered further medical assistance, the family chose to continue their journey to Bengaluru.
Throughout the incident, Air India staff ensured the family received courteous assistance, including priority security clearance, boarding, and care during the flight. Upon arrival in Bengaluru, the airline’s staff provided the passenger with further medical attention and assistance, escorting her to the airport’s medical facilities and subsequently to her drop-off point.
Air India emphasized that the safety and well-being of passengers remain a top priority and expressed regret for any distress caused to the elderly lady and her family.