Passengers travelling on Akasa Air flight from Mumbai to Kuwait on February 10, 2026, faced significant disruption after a prolonged delay led to confusion at the terminal. Flyers alleged there was no timely communication, leaving many stranded at the boarding gate for hours without clear updates.
Lack of information:
Passengers claimed no prior announcement about the delay or possible cancellation.
Long waiting time:
Travellers were reportedly held at the boarding gate for several hours.
Missed connections:
The disruption affected those with onward international flights and work commitments.
Vulnerable passengers impacted:
Families, senior citizens, and first-time international flyers faced the most difficulty.
Crowding at counters:
Uncertainty over departure time caused heavy congestion near airline help desks.
Travel plans hit:
Flyers expressed frustration over poor coordination and communication at the airport.