Alaska Airlines Gets Boost From Premium, Expects Hit From IT Outage

Alaska Air Group reported strong profits tied to premium cabin growth, while simultaneously flagging a financial hit from a recent IT outage that halted fleet operations for several hours.


🌟 Premium Success Amid Strong Q2 Results

  • For Q2 2025, Alaska delivered adjusted earnings per share of $1.78, exceeding its earlier guidance of $1.15–$1.65 and Wall Street expectations. Premium cabin revenues rose approximately 5% year-over-year, while cargo posting surged by 34%, showcasing its increasing revenue diversification. Loyalty program cash tar contributions also climbed about 5%.
  • The airline is scaling its strategic transformation via the Alaska Accelerate plan, targeting over $1 billion in incremental profit by 2027, powered by Hawaiian Airlines synergies, international expansion, and enhanced premium offerings. It aims to grow premium seat capacity from 26% to 29%.
  • The carrier has reinstated its full-year 2025 EPS forecast at over $3.25, though slightly below the $3.41 consensus. Q3 guidance stands at $1.00–$1.40 per share, incorporating a 10-cent drag due to the IT outage.

⚠️ IT Outage Disrupts Flights, To Subtract From Earnings

  • On July 20, Alaska Airlines and its subsidiary Horizon Air issued a system-wide ground stop, halting all flights for approximately three hours due to a third-party hardware failure at its data centers—not tied to cybersecurity threats. Flights resumed around 11 pm Pacific time.
  • The fallout included over 150 flight cancellations, with 7% (66 flights) canceled and 12% (110 flights) delayed as of Monday morning. Cancellations extended into the next day as flights and crews were repositioned.
  • Passenger impact: ~15,600 travelers affected; hotel stays, meal vouchers, flexibility for rebooking—even on other airlines—are being offered for travel through July 28.
  • Alaska estimates a modest low-eight-figure EBIT drag—including possible $10–15 million in lost revenue, plus crew reposition costs and customer care expenses.

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