If your flight was cancelled or you were denied boarding, you may be entitled to compensation of up to Rs 20,000. This provision is designed to protect passengers from the inconvenience and financial impact of such disruptions. Here’s how you can navigate the process to claim your compensation.
Firstly, confirm that your situation meets the criteria for compensation. Generally, compensation is available if your flight was cancelled without sufficient prior notice, or if you were denied boarding despite holding a valid ticket. It’s crucial to check the specific conditions outlined by the aviation regulatory authority to ensure your case qualifies.
To initiate a claim, start by contacting the airline’s customer service. File a formal complaint, detailing the issue, including your flight number, booking reference, and a description of the disruption. Make sure to document your communication with the airline and keep copies of all relevant documents such as your ticket, boarding pass, and any emails or notices related to the cancellation or denial of boarding.
Submit these documents along with your complaint to the airline. They will review your claim and determine if you are eligible for compensation. If the airline accepts your claim, they will process the compensation, which can be up to Rs 20,000 depending on the circumstances and regulations.
If the airline does not respond or resolve your complaint within a reasonable timeframe, escalate the issue. You can approach the aviation regulatory authority or a consumer protection forum for further assistance. They can provide additional support and help ensure that your claim is addressed.
Understanding and following these steps will increase your chances of receiving the compensation you’re entitled to. The compensation amount and eligibility criteria may vary based on the specifics of your situation and the regulations in place, so be sure to stay informed and assert your rights effectively.