The Directorate General of Civil Aviation (DGCA) has issued an advisory to airlines, emphasizing the need to provide essential amenities to passengers during flight delays. This initiative aims to address passenger needs and enhance their travel experience, particularly during unforeseen disruptions.
The advisory, shared by the Ministry of Civil Aviation on X (formerly Twitter), highlights the importance of ensuring passenger comfort in line with the Civil Aviation Requirements (CAR) guidelines outlined in Section 3, Series M, Part IV. According to the advisory, airlines are required to provide specific amenities based on the duration of flight delays. For delays lasting up to two hours, airlines must ensure passengers are supplied with drinking water. If the delay extends between two to four hours, passengers should be offered tea or coffee along with snacks or refreshments. For delays exceeding four hours, airlines are instructed to provide full meals to passengers.
This directive comes as part of a broader effort to improve the overall experience of air travel in India. Flight delays, often caused by factors such as weather, air traffic congestion, or technical issues, can result in significant inconvenience for passengers. The DGCA’s advisory seeks to alleviate this by ensuring that airlines take proactive measures to address the immediate needs of those affected.
The move underscores the DGCA’s commitment to safeguarding passenger rights and ensuring that airlines uphold basic standards of service during operational disruptions. By providing refreshments and meals, airlines can not only reduce passenger frustration but also demonstrate their commitment to customer care.
In recent years, the Indian aviation sector has witnessed substantial growth, with an increasing number of passengers taking to the skies. However, this rapid expansion has also led to challenges, including occasional flight delays and cancellations. The DGCA’s proactive approach in mandating these minimum amenities highlights the regulatory body’s focus on fostering a passenger-friendly environment.
The advisory has been well-received by travelers, many of whom have previously voiced concerns about the lack of facilities during long waiting periods at airports. By formalizing these requirements, the DGCA ensures that passengers are treated with dignity and respect, even during unavoidable delays.
As airlines implement these measures, passengers can expect a more comfortable and considerate travel experience. The advisory serves as a reminder to airlines of their responsibility to prioritize customer satisfaction, reinforcing the importance of service excellence in a competitive aviation market.