Kolkata’s Netaji Subhas Chandra Bose International Airport has introduced a new paid concierge service aimed at assisting both domestic and international passengers. Launched on Wednesday, the service is designed to cater to a wide range of travelers, particularly those unfamiliar with airport systems, elderly passengers, and those who may be unwell or in need of special assistance.
The newly inaugurated “meet and greet service,” offered by a private firm, provides personalized support to passengers from the moment they arrive at the airport. The service includes assistance with check-in, security procedures, baggage handling, and guidance through the airport’s various processes, ensuring a smoother and more efficient experience for those who may require extra help.
This service is expected to be especially beneficial for travelers who find the airport layout overwhelming or those who are traveling alone. It aims to reduce stress and improve the overall experience for passengers who might otherwise struggle to navigate through the busy airport. For elderly travelers and passengers with health concerns, the service offers a level of comfort and security, allowing them to focus on their journey without added concerns about airport logistics.
Officials at the airport have emphasized that the introduction of this concierge service aligns with the airport’s goal of enhancing passenger experience and providing comprehensive support to every traveler. The paid service is available to anyone flying from the airport, regardless of the airline or destination.
With the growing number of passengers traveling through Kolkata airport, this initiative is a step towards improving customer service standards and offering a more seamless travel experience. By providing tailored assistance to those who need it most, Kolkata airport aims to set a new benchmark for passenger care in India’s aviation sector.
The service is expected to cater to a wide variety of passengers, from frequent flyers who may seek convenience to those who need extra attention and care. By integrating such services, the airport is not only improving its customer satisfaction levels but also reinforcing its position as a modern and passenger-friendly hub.