A recent incident involving an IndiGo passenger has sparked frustration after he missed his flight due to a last-minute change in departure time, forcing him to purchase a new ticket. Prakhar Gupta, the affected passenger, took to X (formerly Twitter) to share his experience, claiming that his flight was preponed by 15 minutes just 2.5 hours before the scheduled departure, leaving him unable to board.
Gupta, who had a booking for the flight, said he was not notified properly about the change. While he did receive a text message informing him of the revised departure time, he claimed that no email was sent out to him—something that many passengers expect as a more reliable form of communication for important updates. As a result, when Gupta arrived at the airport, he discovered that the flight had already taken off 15 minutes earlier than the original schedule, and he was denied boarding.
The airline’s decision to reschedule the flight with little notice and inadequate communication left Gupta stranded and forced him to buy a new ticket for another flight, incurring additional costs. His frustration grew as he questioned the airline’s customer service and the fairness of the situation, especially given the lack of proper notice for the timing change.
In a series of posts, Gupta expressed his dissatisfaction with IndiGo’s handling of the situation, noting that passengers should be given ample time and proper channels of communication when there are changes to flight schedules. His posts quickly gained traction on social media, with other travelers chiming in to share similar grievances with the airline regarding last-minute changes and insufficient notifications.
This incident highlights the growing frustration among passengers when it comes to last-minute schedule adjustments and the importance of clear, timely communication from airlines. As air travel continues to return to pre-pandemic levels, it underscores the need for airlines to prioritize customer experience and provide more reliable methods of notifying passengers about any changes to their itineraries.
IndiGo has yet to publicly address the specific circumstances of Gupta’s case, but the incident serves as a reminder for travelers to remain vigilant about flight times and communication from airlines, especially as operational disruptions become more frequent in the aviation industry.