A podcaster and entrepreneur, Prakhar Gupta, has accused IndiGo of attempting to bribe him after he posted a complaint about a last-minute change in his flight schedule. Gupta took to X (formerly Twitter) to share his frustration after his early morning flight was “preponed” by the airline, and he was informed of the change just 2.5 hours before the scheduled departure.
According to Gupta’s post, the sudden rescheduling left him scrambling to adjust his plans, causing significant inconvenience. His complaint quickly went viral on social media, drawing attention to the issue of last-minute flight changes and the lack of timely communication from airlines.
In response to his online post, Gupta claims he was contacted by an IndiGo representative who offered him a ₹6,000 payment in exchange for removing the post. Gupta shared this offer with his followers on social media, further fueling the controversy. The alleged attempt to buy silence raised concerns about transparency and customer service practices within the airline industry.
IndiGo has since responded to the allegations, stating that the company takes customer complaints seriously and that the incident was a misunderstanding. The airline clarified that the representative who contacted Gupta was not authorized to offer any monetary compensation and that appropriate action would be taken to investigate the matter. IndiGo also assured its customers that it was committed to providing excellent service and addressing any issues that arise during travel.
While IndiGo’s response aims to quell the controversy, Gupta’s post has sparked a broader conversation about customer rights, the importance of transparent communication, and the ethical practices of airlines when handling complaints. The incident has also highlighted the power of social media in holding companies accountable for their actions, with many users expressing their support for Gupta and criticizing the airline’s handling of the situation.
As the story unfolds, the focus remains on ensuring that companies uphold ethical standards in their interactions with customers and maintain transparent communication, particularly when it comes to flight changes and handling complaints.