Long-haul flights test an airline’s ability to deliver comfort, reliability, and consistent service over many hours. A new global industry study reveals that passenger satisfaction depends more on seat comfort, onboard service, and overall experience than punctuality alone. The rankings highlight how airlines balance quality and value on extended journeys.
Comprehensive Scoring System
Airlines were ranked on a total score out of 50, based on ten equally weighted performance categories.
Key Evaluation Areas
Metrics included reliability, value for money, seat comfort, food quality, and overall onboard experience.
Focus Beyond On-Time Performance
The study found that comfort and service quality play a bigger role in long-haul passenger satisfaction than punctuality alone.
Top Performer
- Singapore Airlines Takes the Lead
Singapore Airlines topped the rankings, scoring four out of five or higher across nearly all categories. - Best Value for Money
It was the only airline to achieve a top-tier rating for value for money, alongside high marks for food, seating, and inflight service.