A passenger’s frustrating month-long battle to recover his lost luggage from Air India has sparked a viral conversation on social media, shedding light on the airline’s mishandling of baggage claims. Pratik Rai, a traveler who flew from Delhi to Bengaluru on January 21, 2025, shared his ordeal on X, detailing a series of miscommunications and logistical failures that led to his prolonged struggle.
Rai claims that his checked-in luggage went missing during his flight, despite Air India’s tracking system showing that the bag had been loaded onto the aircraft and had arrived at Bengaluru Airport the same night. However, when he arrived at the baggage claim area, his bag was nowhere to be found.
The situation escalated as Rai faced repeated delays in receiving updates from the airline. Despite numerous calls and visits to the Air India customer service desk, his luggage remained missing for over a month. Rai’s frustration grew as he encountered inconsistent information, with staff offering little support in resolving the issue.
This incident has drawn attention to the broader issues of baggage mishandling and customer service at Indian airports, especially as passengers increasingly share their experiences on social media. Rai’s case has reignited the conversation about the importance of improving operational efficiency and communication in handling lost baggage.
After a long wait, Rai finally received his luggage, but not without enduring significant inconvenience and stress. Air India has not yet issued a public statement regarding the incident, but the case highlights the need for airlines to address such concerns swiftly to restore passenger trust.