In a significant development affecting the aviation sector, the Ministry of Civil Aviation has instructed airlines to promptly notify passengers via SMS about flight delays and cancellations due to a widespread outage affecting Microsoft services. The disruption, which has impacted several crucial systems used by airlines, has caused delays and operational challenges at airports nationwide.
The Microsoft outage has disrupted various systems, including those used for flight bookings, check-ins, and customer service operations. Airlines have reported difficulties in accessing essential data, processing passenger information, and coordinating schedules, leading to a cascade of delays and cancellations. Major airports have experienced increased congestion as ground staff struggle to manage the influx of passengers requiring assistance.
In response to the unfolding situation, the Ministry of Civil Aviation has issued a directive to all airlines operating within the country. The directive emphasizes the importance of keeping passengers informed in real time to minimize inconvenience and confusion. Airlines are required to use SMS notifications to communicate updates on flight statuses, including delays and cancellations, ensuring that passengers receive timely and accurate information.
This move by the ministry aims to mitigate the impact of the outage on passengers, who are already facing significant disruptions to their travel plans. By leveraging SMS notifications, airlines can reach passengers quickly and directly, providing them with the necessary information to adjust their travel arrangements accordingly.
Airlines have been urged to prioritize customer communication and support during this period of disruption. The ministry has also called for enhanced coordination between airport authorities and airlines to manage the situation more effectively and ensure smooth operations despite the technical challenges posed by the Microsoft outage.
As the situation develops, airlines are working to restore normalcy and reduce the backlog of delayed flights. Passengers are advised to stay updated through official airline communication channels and to verify their flight status before heading to the airport. The Ministry of Civil Aviation continues to monitor the situation closely and is working with airlines and technology providers to resolve the issue as swiftly as possible.
