The Competition Commission of India (CCI) on Wednesday ordered a detailed investigation into IndiGo over alleged unfair business practices, months after the airline cancelled thousands of flights citing operational issues. The regulator noted that the large-scale cancellations may have impacted market competition and consumer access to air travel during peak demand periods.
- CCI Investigation Ordered: The watchdog issued a 16-page order directing a probe into IndiGo’s conduct under competition law.
- Mass Flight Cancellations: IndiGo had cancelled thousands of flights, accounting for a significant share of its scheduled capacity.
- Artificial Scarcity Concern: CCI observed that the cancellations may have effectively withheld services from the market, creating artificial scarcity.
- Impact on Consumers: Reduced capacity during peak travel periods limited passenger choices and access to affordable air travel.
- Next Steps: The Director General will conduct a detailed investigation and submit findings to the Commission.