IndiGo has issued a statement after a passenger shared an Instagram reel describing her experience of missing an IndiGo flight and a later rescheduled journey.
According to the airline, an internal review found that the passenger arrived at the check-in counters after closure, which takes place 60 minutes before scheduled departure as per standard operating procedures. IndiGo stated that airport staff still assisted the traveler by arranging a seat on the next available flight at minimal additional charges.
The airline further explained that the passenger was also unable to board the rescheduled flight after reportedly reaching the boarding gate beyond the required gate closure time of 25 minutes before departure.
In its response, IndiGo said airport teams provided the best possible assistance during the situation and reminded passengers to arrive at airports and boarding gates well in advance to avoid missing flights. The airline also expressed regret over the inconvenience caused to the traveler’s plans.