A passenger’s frustration over alleged mistreatment by low-cost airline IndiGo has gone viral after she claimed that she was denied boarding despite having a confirmed ticket. Marketing strategist Manisha took to Instagram on February 24, recounting her ordeal at Delhi airport, where she said she was left stranded after IndiGo reportedly told her the flight was overbooked.
Manisha, who had a confirmed ticket for the flight, expressed her frustration over what she described as a discriminatory practice, stating that priority boarding was allegedly given to high-fare customers, leaving passengers with lower-cost tickets to fend for themselves. She highlighted how the situation was handled poorly, leaving her without clear communication or assistance from the airline.
IndiGo, known for its budget-friendly services, has yet to comment officially on the allegations. However, overbooking is a common practice among airlines to compensate for no-shows, but it typically involves offering compensation and alternative arrangements to affected passengers. Manisha’s experience has drawn attention to issues related to customer service and overbooking policies, leading to widespread discussions on social media about fair treatment of passengers.
As passengers continue to voice their concerns online, the incident raises important questions about how airlines handle overbooked flights and the transparency of their policies, particularly for lower-fare passengers.