customer experience

Passengers rarely applaud a flight delay, but a Delta pilot received a standing ovation after personally explaining why their flight had been …

Lufthansa has apologized after an exchange between its official social media account and a passenger went viral. The passenger had repeatedly contacted …

Air India is once again in the spotlight after a senior passenger faced a major service setback on a Delhi to Vancouver …

Air India is facing fresh criticism after a passenger, Soma Maitra, shared a deeply emotional account of her recent travel ordeal, calling …

Qantas is embarking on a comprehensive uniform redesign as part of its broader fleet renewal program, marking the first major update to …

Latest data from the Bureau of Infrastructure and Transport Research Economics (BITRE) has revealed that Virgin Australia topped the major Australian airlines …

Air India, the country’s premier global airline, has introduced eZ Booking, an AI-powered feature that simplifies the flight reservation process, offering a …

Air India is on a mission to reinvent itself and emerge as a major player in the global aviation industry. With a …

Avianca, one of Latin America’s largest and most well-established airlines, is set to close out a record-breaking year, having successfully transported nearly …

As Air India prepares to mark its third anniversary under the ownership of the Tata Group in January, CEO Campbell Wilson sat …