passenger rights

A consumer forum in Jammu and Kashmir has directed IndiGo to pay ₹1.19 lakh as compensation to two passengers after their checked-in …

In a major relief for air passengers, the government has directed airlines to keep at least 60% of seats free of charge …

In a major passenger-friendly move, Directorate General of Civil Aviation has revised airline ticket refund norms, allowing travellers to cancel or modify …

Passengers have raised alarms over alleged mistreatment by IndiGo at 15,000 feet. Flyers are demanding better service, accountability from management, and action …

Air India has come under public scrutiny after a viral social media video showed an elderly passenger seeking assistance following repeated flight …

The Indian government is considering an overhaul of wheelchair access rules at airports, in response to a significant surge in wheelchair requests, …

A Virgin Atlantic flight from London to Mumbai has been stranded at Türkiye’s Diyarbakir Airport for over 30 hours, leaving more than …

The Directorate General of Civil Aviation (DGCA) has issued a directive requiring all airlines to inform passengers about their rights and responsibilities. …

The Directorate General of Civil Aviation (DGCA) has directed all Indian airlines to share a link outlining passenger rights with every air …

Incidents of theft from check-in luggage during air travel have sparked growing concerns over accountability, and a recent case at Pune Airport …