A passenger has accused Air India of serious mismanagement, alleging lack of announcements and poor communication before boarding gates were closed for flight AI 2516 from Indore to Delhi on April 17, 2026.
According to the complaint, the passenger’s husband had reached the airport on time, but was denied boarding. The airline staff allegedly shifted responsibility onto the traveler, leading to confusion, distress, and inconvenience.
The flight’s departure time had reportedly been revised to 14:35, with the airline issuing a standard notification regarding the change. However, the passenger claimed there was no proper coordination or clear communication at the airport, leaving travelers unaware of the updated schedule.
The incident has raised concerns over passenger handling and communication protocols during flight rescheduling, highlighting the need for improved coordination and timely information dissemination by airlines.