The Directorate General of Civil Aviation (DGCA) has directed all Indian airlines to share a link outlining passenger rights with every air ticket issued. According to a report by The Times of India, this move aims to ensure passengers are better informed about their entitlements during their journey.
The new directive requires airlines to provide easy access to information regarding refunds, cancellations, compensation for delays, and baggage policies. This measure is intended to enhance transparency and improve the overall passenger experience.
The DGCA’s decision comes in response to rising passenger grievances and concerns about unclear policies. By mandating airlines to share a dedicated link to passenger rights, the aviation regulator seeks to empower travelers and reduce disputes over service-related issues.
Indian airlines are expected to comply with the directive promptly by integrating the passenger rights link into e-tickets and digital confirmations. This initiative aligns with global practices, where aviation authorities prioritize passenger awareness and fair treatment.
As air travel continues to grow in India, the DGCA remains focused on strengthening consumer protections while maintaining industry standards. Passengers are encouraged to review their rights thoroughly to stay informed about available remedies in case of disruptions.
