A passenger travelling on SpiceJet flight SG803 from Delhi to Mumbai T1 has alleged that the flight was delayed by more than 26 hours, causing severe inconvenience to passengers.
The passenger claimed that neither SpiceJet nor booking platform Goibibo provided a clear solution, refund, alternate flight or hotel accommodation despite the prolonged delay. They also alleged that ground staff refused to connect them with senior management.
The passenger further claimed that a staff member reportedly said, “Naseeb rahega toh flight me jaoge!” The incident has sparked criticism online, with the passenger seeking immediate intervention and action while questioning whether the handling of the delay complied with DGCA guidelines.