customer service

A simple request for water on a VietJet flight reportedly turned into a heated exchange between an Indian passenger and cabin crew. …

Two American Airlines employees have been honored with a Medal of Valor from the Auschwitz Jewish Center Foundation after going above and …

Passengers on a Southwest Airlines flight to Dallas were surprised to see the man handing out snacks and collecting rubbish was not …

A Delta Air Lines pilot has gone viral after passengers gave him a standing ovation—not for an on-time flight, but for delaying …

A passenger allegedly verbally abused airport ground staff following a flight delay at Jay Prakash Narayan International Airport, creating a tense scene …

A passenger has praised All Nippon Airways for its exceptional customer service after discovering that a wheel had broken off their suitcase …

A ground delay at Ronald Reagan Washington National Airport turned into a memorable moment for passengers after a Southwest Airlines first officer …

A video widely shared on social media has brought SpiceJet under public scrutiny after showing a heated argument between an airline employee …

Air India has come under public scrutiny after a viral social media video showed an elderly passenger seeking assistance following repeated flight …

Renowned cricket commentator Harsha Bhogle recently criticized IndiGo Airlines over their treatment of passengers, taking to X (formerly Twitter) to express his …