customer service

In a bid to elevate their customer service standards, IndiGo and Air India have embraced artificial intelligence (AI) tools to streamline operations …

Air India has come under scrutiny after reportedly making unilateral changes to the travel arrangements of an elderly couple, resulting in them …

Singapore Airlines (SIA) has taken swift action in response to a turbulent flight experience by offering compensation to affected passengers, demonstrating the …

In a touching display of exceptional customer service, IndiGo ground staff recently went the extra mile to shield passengers from the rain. …

In a notable instance of customer service rectification, Air India has formally apologized to a passenger following an incident on a flight …

Passengers aboard a SpiceJet flight recently found themselves in an uncomfortable and potentially hazardous situation when they were left stranded inside the …

Passengers of an Indian SpiceJet flight recently found themselves in a chaotic and distressing situation when they were deplaned onto the apron …

In a recent ruling, Singapore Airlines has been directed to pay a couple $2400 in compensation due to faulty business class seats, …