The Indian government is considering an overhaul of wheelchair access rules at airports, in response to a significant surge in wheelchair requests, which are sometimes making up nearly a third of passengers on international flights. With this rise in demand, there have been growing concerns over misuse of the service and the impact it has on those who genuinely need assistance.
The Directorate General of Civil Aviation (DGCA) is currently finalizing a new framework, which is expected to be introduced by the end of May, as reported by Hindustan Times. This new set of guidelines aims to address the mounting pressure faced by airlines, airport staff, and passenger rights groups, who have raised concerns over the unsustainable demand for wheelchair services, especially on high-traffic international routes such as those to the US and UK.
The revision of the guidelines seeks to strike a balance between ensuring that those with genuine mobility needs are properly assisted, while also curbing potential misuse of the service. Airport authorities have noted that a significant number of requests for wheelchairs come from passengers who do not have a medical need, which leads to delays and a strain on resources.
The government’s initiative aims to bring clarity and uniformity to the process, improving efficiency at airports and ensuring that the wheelchair service is available for those who truly require it. By implementing stricter regulations and better management, the new guidelines will also enhance the overall passenger experience, particularly for those who depend on this vital service for travel comfort and safety.
