A Kolkata-based passenger recently called out IndiGo Airlines for its handling of a significant delay, highlighting what they described as “unprofessional behavior” by the airline. The incident, which occurred during a delayed flight, gained widespread attention after the passenger posted a viral video detailing their experience.
In the video, the passenger expresses frustration with the lack of communication and assistance from the airline staff, which led to a deteriorating passenger experience. According to the passenger, there was no clear update about the delay, and there were no efforts to comfort or accommodate passengers during the extended wait. The video quickly went viral, sparking a conversation on social media about the importance of customer service and communication during flight delays.
IndiGo Airlines responded to the situation by acknowledging the issue and expressing regret over the passenger’s experience. The airline stated that it is committed to providing the best possible service and will investigate the matter further to ensure that such situations are handled better in the future. IndiGo also emphasized that it strives to maintain high standards of service, especially during delays, and promised to take corrective measures where necessary.
While the airline’s response was appreciated by some, others continued to voice their concerns about the handling of delays and the overall passenger experience. The incident serves as a reminder of the critical role that effective communication and customer service play in maintaining a positive reputation for airlines, especially in times of operational challenges.
